Privacy Policy

Quantum Flow Technologies Private Limited ("Quantum Flow", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, and safeguard your personal data when you visit our website or use our services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.

1. Scope & Applicability

This Privacy Policy applies to all visitors, users, customers, and any other individuals interacting with our website and services. It is designed to comply with India's Information Technology Act, 2000 and the applicable rules under it, as well as global best practices.

2. Information We Collect

We collect different types of personal and non-personal information to provide and improve our services.

A. Personal Data — information that can directly or indirectly identify you, which may include:

• Contact Details: Name, email address, phone number, company name, and job title
• Account Information: Username, password, and other details when you register for an account
• Payment Information: Billing address, payment method, and transaction details (processed through third-party payment gateways)
• Communication Data: Records of inquiries, complaints, or customer support interactions
• Other Information: Any other data voluntarily provided through forms, surveys, or communications

B. Non-Personal Data (Automatically Collected Information) — when you visit our website, we may automatically collect:

• IP address
• Device information (browser type, operating system, device model)
• Log data (date, time, and duration of visits)
• Cookies and tracking data (see our Cookie Policy for details)

3. How We Use Your Information

• To provide our services: processing orders, setting up accounts, and delivering solutions
• To improve our website and services: analyzing usage trends and making enhancements
• To communicate with you: sending important service updates, responding to inquiries, and providing customer support
• For legal compliance: meeting regulatory requirements under applicable laws
• For marketing and promotional activities: sending newsletters or promotional content (you may opt out at any time)
• To prevent fraud and enhance security: detecting and preventing fraudulent activities or security breaches

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share it with:

• Service Providers: third-party vendors assisting us in providing services (e.g. cloud hosting, payment processors)
• Legal Authorities: if required by law, regulatory request, or legal proceedings
• Business Transfers: in case of a merger, acquisition, or sale of assets

We ensure that all third-party service providers adhere to strict data protection measures.

5. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law. Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

As per applicable data protection laws, you have the following rights:

• Right to Access: request a copy of your personal data
• Right to Correction: request corrections to inaccurate or incomplete data
• Right to Withdraw Consent: withdraw consent for data processing (subject to contractual/legal obligations)
• Right to Erasure: request deletion of your personal data in certain circumstances
• Right to Object: object to processing for direct marketing or legitimate interests

To exercise your rights, please contact us via our Contact Us section.

7. Data Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. These include:

• Encryption of sensitive data
• Secure servers and firewalls
• Regular security audits

However, no data transmission over the Internet is 100% secure. Users are responsible for safeguarding their login credentials.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. Please refer to our Cookie Policy for detailed information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

10. Compliance with Applicable Laws

We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the IT Act, 2000, and follow any applicable provisions of subsequent data protection legislation. If required, we will appoint a Data Protection Officer (DPO) to oversee compliance.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted with an updated "Last Updated" date. If significant changes occur, we will notify users via email or website notice.

13. Contact Us

For any privacy-related inquiries, please reach out via our Contact Us section.